Case Study: Major Global Telecommunications Enterprise achieves 99% user satisfaction and secure, productive host access for 50,000 staff with OpenText host access solutions

OpenText Extra! and OpenText Reflection Desktop boost productivity for 50,000 staff with reliable and secure host access

Major Global Telecommunications Enterprise supports a 24/7, follow‑the‑sun workforce of 50,000 employees who require secure, reliable access to legacy mainframe, UNIX and X‑terminal applications for billing, orders and network operations. The organization needed a lightweight, customizable client that protected sensitive data and met modern regulations (GDPR, PCI DSS) without risky backend changes or disruption to established workflows.

The company deployed OpenText Extra!, Reflection Desktop and Reflection X Advantage to provide terminal emulation, PC X Server functionality, patented screen data redaction, MFA integration and APIs for customization. Macros and embedded automation streamlined repetitive tasks for a 2,000‑strong power‑user community, upgrades were centralized and Windows 11 rollout was smooth — delivering higher productivity and reliability: 99% of users required no support (382 support cases in seven months) and customizations remain forward/backward compatible.