Case Study: Schwan Stabilo Cosmetics achieves lower IT costs, consolidated customer relationships, and compliance with OpenText Extended ECM for SAP Solutions

Opentext Extended ECM For SAP® Solutions Improves Quality Of Information For Global Cosmetics Supplier And Manufacturer

Schwan Cosmetics, a global private‑label manufacturer of cosmetic pencils and products, struggled with fragmented document management: two‑thirds of staff created files outside SAP in Office and email, leading to redundant storage across multiple servers and web apps, long search times, unclear versioning and responsibilities, and increased compliance risk. These manual, dispersed processes slowed customer service and drove up IT maintenance effort.

Working with partner Doctra, Schwan implemented OpenText Extended ECM for SAP® Solutions (plus Email Management) tightly integrated with SAP and Microsoft Office to create a single, process‑oriented customer file with central storage, versioning, full‑text search and SAP authorization mapping. The result: consolidated repositories and fewer applications, lower IT costs, faster response to customer queries, improved employee and customer satisfaction, audit‑compliant archiving, global access to information, and a scalable platform for future projects.

Schwan Stabilo Cosmetics

Frank Bauer

CIO