Case Study: Donegal Insurance Group achieves faster, lower-cost, and higher-quality customer communications with OpenText Exstream

Opentext Exstream Saves Time And Money While Improving Document Quality

Donegal Insurance Group, an A‑rated Pennsylvania insurer with nine companies, 2,500 independent agents and operations in 22 states, produces thousands of customer documents daily. To support growth without increasing headcount, Donegal needed a modern, scalable communications platform to replace its aging mainframe processes and reduce the complexity of multiple, state- and line-specific templates.

Donegal implemented OpenText Exstream with an InTune web front-end and integrated eSignLive for electronic signatures to centralize document composition and delivery. The solution standardized templates (cutting potential templates from 44 to 2), sped production from hours to minutes, reduced development and operational costs, improved document quality and readability, and accelerated time-to-market.

Donegal Insurance Group

Brian Donovan

AVP of Information Services