Case Study: Gore Mutual Insurance Company achieves a fully digital, self-service insurance platform with OpenText Exstream

Opentext Exstream Powers A Digital, Self-Service Application For Provision Of Online Policies

Gore Mutual, Canada’s oldest federally licensed property and casualty insurer, launched uBiz to target an untapped market of home‑based small businesses and to move away from a heavily paper‑based, manual document process. The challenge was to create a fully digital, self‑service ecommerce experience that would let customers design, buy and receive insurance online while drastically reducing the time, cost and error risk associated with generating policies, quotes and correspondence.

Gore Mutual integrated OpenText Exstream (Command Center and Delivery Manager) with its Duck Creek policy front end to automate personalized document creation and electronic delivery. The solution enables customers to apply, get a quote, pay and become insured without human intervention, reduced letter templates by 56%, cut document generation time by 85%, improved compliance and accuracy, and freed up significant employee time—creating a seamless digital channel and a valuable new business strand.

Gore Mutual Insurance Company

Gary Anderson

Digital Project Manager