Case Study: Universal Insurance Group achieves improved document quality and faster business agility with OpenText Exstream (OpenText)

Opentext Exstream Integrates With Guidewire Insurancesuite For Policies, Billing And Claims

Universal Insurance Group, a leading Puerto Rico insurer with operations in 17 U.S. states, needed to replace a legacy document‑generation system and ensure seamless integration with core systems—Guidewire InsuranceSuite and OnBase—to support high volumes of claims, new business, quotes and renewals across call center, web and in‑person channels while preserving strong customer communications.

UIG implemented OpenText Exstream across seven application areas (personal auto, dwelling, billing, claims, checks, liability and mail certificates) using a multi‑tier integration strategy with Guidewire and OnBase. Exstream delivers personalized, real‑time communications across web, email, print and SMS, centralizing development, improving document quality and staff productivity, increasing agility for fast deployments and providing portability for future migrations—outcomes that have led the company to adopt Exstream for future initiatives.

Universal Insurance Group

Daniel Acevedo

Publishing Technical Leader