Case Study: Colina Insurance achieves personalized multichannel customer communications across 700 islands with OpenText Exstream

Opentext Exstream Enables Colina To Transform Its Customer Experience

Colina Insurance, a diversified life and health insurer and financial services firm serving policyholders across 700 islands, needed a multichannel customer-communications solution to reach clients with varying levels of mobility while maintaining a consistent look and feel across channels.

By implementing OpenText Exstream, Colina centralized and automated its communications, enabling more frequent, highly personalized outreach, simpler compliance with government regulations, and fewer errors through automated processes.

Colina Insurance

Gina Stubbs

Business Analyst, IT Systems