Case Study: Future Generali Life Insurance achieves 80% cost reduction and faster, automated customer communications with OpenText Exstream

Opentext Exstream Drives Future Generali Market Success With An Expanding Customer Base

Future Generali, an Indian insurer formed by the Future Group and Generali, needed to replace legacy print software and an outsourced, manual document process that couldn’t scale with rapid growth. The company faced slow batch processing, limited on‑demand capabilities and lengthy template update cycles that delayed policy delivery, customer communications and time‑to‑market.

Deploying OpenText Exstream CCM centralized and automated document generation, cutting batch time for 10,000 documents from about 10 hours to 4 hours, boosting batch productivity by 60%, and delivering 170,000 pages/hour and 230 concurrent threads with a 3.8s response. The change reduced document costs by 80%, removed vendor dependency, enabled new product communications in four days, improved customer experience and supports Future Generali’s 100% annual growth target.

Future Generali Life Insurance

Byju Joseph

Executive Vice President, Information Technology