Case Study: NuStar Energy L.P. achieves compliance, reduced eDiscovery costs and 30% storage savings with OpenText

OpenText Email Management for Microsoft Exchange helps NuStar reduce the cost and risk of mismanaged corporate email

NuStar Energy L.P., a large independent liquids terminal and pipeline operator, faced runaway email growth after separating from its parent company: email volume rose 1,500% in two years, there were no formal records-and-information-management (RIM) policies, widespread .PST use, strained servers and rising eDiscovery/legal costs and risk. The company needed a user-friendly, policy-driven way to reduce storage, control retention and simplify legal holds without burdening employees.

NuStar implemented OpenText Content Suite, Archive, Email Management for Microsoft Exchange and Records Management and adopted an interactive three‑zone classification model with archiving, stubbing, de-duplication and legal-hold capabilities. The solution delivered consistent RIM compliance, enabled elimination/ingestion of .PSTs, provided ~30% average storage savings per mailbox (and ~90% reduction for ingested PST content), sped up the email system and materially reduced litigation and eDiscovery costs.

NuStar Energy L.P.

Clint Wentworth

Records And Information Manager, Nustar Energy