Case Study: Melbourne Water achieves improved information sharing and compliance with OpenText ECM Suite

OpenText ECM Suite Provides Enhanced Information Management for Melbourne Water

Melbourne Water, the Victorian Government–owned utility that manages the region’s water supply, sewage, rivers and drainage, faced fragmented, siloed information across departments and growing demands to manage records electronically and securely. The organization needed easy, auditable access to information—especially for external regulators and public records requests—to meet compliance and service delivery requirements.

By deploying the OpenText ECM Suite (Content Server, Document Management and Records Management), Melbourne Water centralized both physical and electronic records, improved findability and secure information sharing across every business area, and streamlined destruction and compliance workflows. The result: faster responses to regulatory requests, higher user productivity, easier compliance, and better use of data to improve services to the public.

Melbourne Water

Belinda Toniolo

Team Leader for Information Management