Case Study: Pacific Gas and Electric Company achieves secure, paperless HR records and reduced processing time with OpenText ECM Suite for SAP Solutions

Opentext Document Access For SAP Solutions Improves Human Resources Department Efficiency And Ensures Information Confidentiality

Pacific Gas and Electric (PG&E), one of the largest investor-owned energy utilities serving about 14 million people in California, faced a growing Human Resources burden from paper-based personnel and medical files. Physical transfers between offices were costly and slow, and paper records created risks of loss, misplacement, and unauthorized access—so PG&E needed a solution that reduced paper, protected confidentiality, and leveraged its existing SAP investment.

PG&E implemented OpenText ECM Suite for SAP Solutions, converting some 250,000 documents and creating electronic employee folders linked to SAP (using a fax gateway for intake and SAP security to control access). The move, combined with process changes that cut maintained document types by 85%, greatly reduced filing, searching, and storage time, freed HR staff for consulting work, and improved record accessibility and data protection.

Pacific Gas and Electric Company

Gary Pearl

SAP Human Resources Team Lead