Case Study: Europol achieves secure, faster intelligence sharing and improved analytical efficiency with OpenText Document Management (eDOCS Edition)

OpenText Delivers Smart Efficiencies to Europol

Europol, the EU’s law enforcement agency, faced growing volumes of intelligence and inefficient information exchange across member states, causing backlogs and risking lost evidence. The organisation needed a secure, auditable document-management system that could handle large amounts of structured and unstructured data, automate business and legal rules, and improve analytical collaboration across countries.

Europol upgraded to OpenText Document Management (eDOCS Edition) as part of its OASIS project, adding BI, workflow, enterprise search, messaging and strong Active Directory security, and integrating with text‑mining and investigative tools. The deployment—used by analysts and experts—cut pre‑analysis time, improved secure shared access and audit trails, enabled rapid population of investigative databases, delivered ROI within six months, and earned international recognition, with plans to extend the platform to member states and explore AI.

Europol