Case Study: Royal Shakespeare Company achieves 50% faster content publishing and cuts IT support with OpenText Web Site Management

OpenText Content Management System Performs for the Royal Shakespeare Company

The Royal Shakespeare Company (RSC), a leading not‑for‑profit theatre company reaching millions worldwide, needed to redevelop its website to support an online shop, educational resources and a box office while working with a limited budget and an over‑stretched eight‑person technical team. Maintaining more than 500 pages and thousands of images was time‑consuming, so the RSC sought a solution that would let non‑technical staff update content quickly and reduce pressure on IT.

The RSC implemented OpenText Web Site Management with intuitive SmartEdit tools and seamless e‑commerce/box office integration, putting content publishing in the hands of editors and subject experts with minimal training. The change halved publishing time, boosted productivity by about 50%, cut IT support to roughly a day a week, and helped grow online shop revenue (about £27,000 in the last year).

Royal Shakespeare Company

Liz Thompson

Director of Communications