Case Study: Brakes achieves fast, secure centralized HR document access with OpenText ECM Suite

OpenText Caters to Brakes’ Taste for Speed and Simplicity

Brakes, the UK’s leading supplier to caterers with 7,000 employees across 50 locations, faced growing piles of hard-copy HR records that created space, health-and-safety and operational problems. The company needed a secure, centralized content management solution with strong access control and version tracking to replace slow, resource‑intensive paper filing and offsite archive retrieval.

Brakes implemented OpenText ECM Suite and Archive Server, partnering with Optical Record Systems to scan a backlog of ~10,000 files and establish an ongoing imaging process. The result is a centralized, authenticated repository that gives managers direct access to employee records, improves compliance and controls, eliminates lengthy warehouse retrievals, and delivers dramatic time and cost savings for HR.

Brakes

Wendy Dane

Human Resources Administrator