Case Study: Royal Bank of Canada achieves same‑day dealer financing and real‑time transaction visibility with OpenText B2B Managed Services (RBC‑Overdrive)

Opentext B2B Managed Services Brings Supply Chain Transparency To Leading Bank’s Financing Services

Royal Bank of Canada (RBC), a leading North American bank with an extensive automotive finance business, faced slow, paper-driven dealer transactions—processed by mail, phone and fax—without real-time visibility among manufacturers, lenders and dealers. This created labor-intensive month-end reconciliation, delayed funding (often 1–5 days) and limited control over interest and inventory accounting.

RBC partnered with OpenText to launch RBC‑Overdrive using OpenText B2B Managed Services, a web-based platform that automates transactions and provides real-time, three-way visibility. Dealers can access account status, interest history, make loan advances and reduce paperwork instantly; the solution delivered same-day financing, improved cost control and data integrity, and has been adopted by 87% of RBC’s automotive customers (targeting over 95%).

Royal Bank of Canada

Brenton Trites

Manager of Automotive Financing