Case Study: Boscov's achieves automated, streamlined B2B operations with OpenText

Opentext B2B Integration Helps Boscov's Improve The Reach, Reliability, And Efficiency Of Its B2B Processes

Boscov’s, America’s largest family‑owned department store with 43 locations and a growing eCommerce business, needed to improve the accuracy and timeliness of customer orders, streamline receiving and fulfillment, and gain visibility into its B2B operations to operate more efficiently across the retail supply chain.

Using OpenText B2B Integration (including Active Catalogue, B2B Managed Services, BizConnect, Trading Grid and Professional Services), Boscov’s implemented a monitored, single source of product and trading‑partner information and a self‑service portal. The solution streamlined B2B processes, enabled proactive issue resolution, reduced IT involvement, and improved the reach, reliability and efficiency of inbound and outbound document flows.

Boscov's

Lori Reilly

EDI Coordinator