Case Study: BRF (global food producer) achieves reliable real-time EDI and faster partner onboarding with OpenText B2B Managed Services

One Of The World’s Largest Food Producers Partners With Opentext B2B Managed Services For Reliable EDI And Real-Time Coordination Across Global Teams

BRF, one of the world’s largest food producers, needed a more sophisticated, scalable way to manage electronic data interchange (EDI) and coordinate logistics across 10 European offices and trading partners in nearly 150 countries and multiple languages. Its in‑house EDI efforts struggled with inconsistent onboarding, fragmented communication and regional regulatory complexity, prompting BRF to seek an experienced managed‑services partner.

BRF chose OpenText B2B Managed Services for multi‑language support, extensive mapping and cloud‑based translation and collaboration tools (Active Documents and TeamBook). In the first year they onboarded 35 trading partners toward a 130‑partner goal, gained faster integrations through OpenText’s partner network, reduced IT involvement in onboarding, improved real‑time visibility and response times, and raised overall service levels and flexibility across regions.

BRF

Daniel Keller

Regional IT Manager