Case Study: Ohio National Financial Services streamlines content workflows and launches responsive, multi-platform customer care with OpenText

Ohio National Financial Services Advances Digital Strategy for Engaging Customers

Ohio National Financial Services, a century-old provider of life insurance, annuities and retirement plans, faced growing digital challenges: complex, customized content workflows that impeded upgrades, and the need to deliver consistent, personalized customer care across websites and mobile platforms. After evaluating vendors, the company sought a fresh, scalable content strategy to better support agents, policyholders and partners.

Working with OpenText Professional Services, Ohio National implemented OpenText Web Experience Management and Portal as part of the OpenText Experience Suite—completing the integrated rollout in five months and staying within budget. The platform now powers 11 core sites with more than 200,000 registered users and nearly 40,000 content assets, streamlines review and publishing (saving hundreds of hours annually), and delivers personalized, responsive experiences that improve accessibility and agent productivity.

Ohio National Financial Services

Christopher Spanier

Second Vice President