Case Study: Ohio Living achieves significant cost savings and streamlined, secure mobile faxing with OpenText XM Fax

Ohio Living sees substantial savings with digital fax system

Ohio Living, a large not-for-profit senior living organization serving more than 73,000 people across 12 communities and home health & hospice, was handling over 2,000 faxes daily containing time-sensitive, confidential patient and administrative information. Its legacy setup of standalone fax machines and analog phone lines was costly, unreliable, labor-intensive (manual filing and multiple administrators), and left staff doing home visits unable to send or receive faxes securely.

Ohio Living implemented OpenText XM Fax for its ease of use, mobility, security and 24/7 availability. The digital solution enabled secure mobile faxing, reduced costs and manual effort, accelerated workflows, increased reliability and reduced missed referrals, and provided strong ongoing support from the vendor.

Ohio Living

Joyce B Miller

Chief Information Officer