Case Study: Odeabank achieves 90% reduction in security alerts with OpenText ArcSight SOAR

Odeabank - Customer Case Study

Odeabank, a fast-growing Istanbul-based bank with over US$35 billion in assets and extensive branch, online and mobile channels, faced rapidly rising volumes of security event data as customers moved to digital services. That surge created thousands of daily alerts—many duplicates and false positives—that strained its lean Security Operations Center (SOC) and jeopardized its ability to meet BRSA regulatory SLAs without increasing headcount.

The bank deployed ArcSight ESM and ArcSight SOAR to process up to 15,000 events per second and automate alert consolidation, triage and remediation workflows. The result: a 90% reduction in alerts forwarded to analysts, 33% of cases closed automatically without human involvement, faster handoff to IT teams via service-management integration, and sustained regulatory compliance while keeping security staffing flat.

Odeabank

Emrecan Batar

Information Security Senior Specialist