Case Study: NMBS achieves 92% EDI automation and 2.5 million annual invoice processing with OpenText Freeway Professional

NMBS Improves Invoice Processing Efficiency and Reporting, and Reduces Costs with OpenText

National Merchant Buying Society (NMBS) is the UK’s largest trading platform for independent builders, plumbers, hardware and timber merchants, serving more than 1,000 members and over 3,000 branches with £1.7 billion in buying power. Faced with about 2.5 million supplier invoices a year, NMBS struggled with time‑consuming, error‑prone manual data entry that slowed payments, limited reporting and hindered supplier negotiations.

By implementing OpenText Freeway Professional to handle EDI, NMBS now processes 92% of invoices electronically—making it possible to handle 2.5 million invoices annually, eliminate manual‑entry errors, speed up payments, reduce postage and costs, and capture richer transaction data. The automation and member portal improved reporting and member service, and gave NMBS the insights needed to negotiate better supplier terms.

NMBS

Andy Hextall

Head of IT