Case Study: National Institute of Allergy and Infectious Diseases (NIAID) achieves improved collaboration, regulatory compliance, and cost savings with OpenText

NIAID’s Integrated Solution Delivers Functional, Technical, Compliance, and Cost Requirements

The National Institute of Allergy and Infectious Diseases (NIAID), part of the NIH, was struggling with exponential growth in electronic documents, paper-based processes, and limited collaboration across thousands of geographically dispersed staff and contractors. The Institute needed centralized, secure storage with real-time access, better workflow and metadata, enterprise search, and a solution that met complex government compliance requirements.

NIAID integrated OpenText ECM (Document Management, Records Management, Archive Server and Application Governance & Archiving for SharePoint) with its existing SharePoint environment, using a dedicated program team and phased rollouts to add workflow, metadata, search and archival capabilities. The implementation delivered secure, searchable access for ~3,600 users, supported 25 complex projects (including MVDB and the RIMS portal), reduced late awards by ~50%, improved productivity and collaboration, lowered costs, and established a scalable, compliance-ready foundation.

NIAID