Case Study: Nexus achieves greater service visibility and efficiency with OpenText Operations Center

Nexus - Customer Case Study

Nexus needed a way to give its customers better visibility into service performance and event data. Working with OpenText, Nexus implemented Operations Center integrated with AppManager to aggregate data from multiple sources and deliver secure, role-based service views through configurable dashboards.

The OpenText solution was designed and deployed in 30 days, with Professional Services helping deliver it on time and within budget. Nexus now uses Operations Center for early warning signals, 24x7x365 monitoring, and real-time root-cause visibility, helping prevent service-impacting events before they escalate. The result was faster customer deployment, more efficient processes, reduced training costs, and a stronger market position as an industry leader.

Nexus

David Taylor

Senior Managed Services Engineer