Case Study: New York State Homes and Community Renewal achieves streamlined, paperless processes and faster approvals with OpenText Content Server

New York State Homes and Community Renewal Streamlines Business Processes with OpenText

New York State Homes and Community Renewal (NYS HCR), which oversees the state’s major housing and community renewal agencies, faced slow, paper-driven operations and fragmented information silos that made documents hard to find and processes inefficient. The agency sought a central, secure repository and better workflows to reduce time spent managing documents and projects, improve productivity, and streamline business processes.

NYS HCR implemented OpenText Content Server, scanning records into a central repository and rolling out automated workflows to replace manual, paper-based tasks. The solution delivered faster access to up-to-date information, improved disaster recovery and collaboration, reduced paperwork and costs, and sped grant approvals by more than eight weeks; the system now supports hundreds of users and has raised overall service efficiency.

New York State Homes and Community Renewal

Bill Radley

ECM Administrator