Case Study: Mining Corporation in Latin America achieves secure, efficient IAM transformation with OpenText

NetIQ solutions support substantial cost savings and productivity improvements in a globalized environment

Mining Corporation in Latin America worked with OpenText to strengthen its identity and access management environment. The company needed a scalable way to support a complex SAP integration, improve security, and better manage access across global systems, while its existing NetIQ by OpenText platform had already proven effective in the region.

OpenText implemented an IAM solution integrated with SAP GRC, Active Directories, segregation-of-duties controls, Self Service Password Reset, and Sentinel Enterprise for auditing and reporting. The results were significant: service desk tickets dropped from 17,000 to 2,000 per month, new-user provisioning time was reduced from one week to one day, and the company improved password security, compliance visibility, and overall operational productivity.