Case Study: Ontario Telemedicine Network achieves faster, secure user onboarding with OpenText identity and access management

NetIQ solutions support IT innovation with significant productivity savings and full ROI

Ontario Telemedicine Network (OTN) needed a faster, simpler, and more secure way to onboard healthcare providers and manage identity access for its telemedicine platform. With about 170,000 providers in Ontario and roughly 1,300 new users added each quarter, OTN faced long manual provisioning tasks, data-entry errors, and the need to maintain strict privacy and security compliance. OpenText’s identity and access solution, including NetIQ Access Manager, was used to support this effort.

OpenText implemented configurable, event-driven identity and access workflows with single sign-on for both modern federated applications and legacy systems, plus role-based provisioning and real-time updates across systems. The result was a major reduction in manual effort and onboarding time, helping improve the clinician experience and streamline secure access management. OTN reported that provisioning a new user previously took over an hour, and the OpenText solution set the path toward full automation of identity and access management within four years.

Ontario Telemedicine Network

Alex Reidiboim

Lead Solution Architect