Case Study: Richardson International achieves mobile self-service and secure access with OpenText

NetIQ solutions support continued drive for innovation and business efficiency at Richardson

Richardson International is a highly decentralized company with 2,500 employees across more than 90 sites in Canada, and it needed a better way to help staff find colleagues, access core business applications, and support mobile use securely. The challenge was delivering a consistent, self-service digital experience across a complex organization while managing security, application access, and collaboration with partners and customers. OpenText provided the identity and access management foundation for its “My Richardson” portal.

OpenText implemented NetIQ Identity Manager and NetIQ Access Manager to deliver single sign-on, a company directory, self-service password reset, federation, and mobile access to Richardson’s core applications. The solution enabled risk-based authentication, improved security, and made apps browser/device-aware without the cost of native mobile development. As a result, Richardson reported higher productivity, better user experience and collaboration, lower operational costs, improved efficiencies, and increased revenues.

Richardson International

Paul Beaudry

Assistant Vice-President