Case Study: Navy Pier achieves improved visitor experiences and employee mobility with OpenText CX-E Voice

Navy Pier overhauls communications infrastructure with OpenText

Navy Pier, Chicago’s premier entertainment and exposition center that welcomes roughly 9 million visitors a year, needed an overhaul of its communications infrastructure after separating from the nearby McCormick Place. The organization wanted easier, hands‑free access to visitor information, improved employee mobility and security, and a modern unified communications platform to keep pace with changing technology.

Working with Morgan Birgé & Associates, Navy Pier implemented OpenText CX-E Voice integrated with its Avaya IP telephony, adding a speech‑enabled automated attendant, intelligent call routing, and CX‑E Personal Assistant with a secure Mobile Client. The rollout directed inbound queries more efficiently, gave callers hands‑free access to hours, directions and attractions, boosted employee productivity and secure remote access, and ensured interoperability with Exchange and Office 365 for future digital transformation.

Navy Pier

Chuck Sansone

Director of IT