Case Study: NABARD achieves faster, paperless case processing with OpenText

NABARD fosters rural prosperity in India

NABARD, the National Bank for Agriculture & Rural Development, was struggling to manage thousands of paper-based cases and funding applications across its offices. Manual, multi-stage reviews and document movement between departments caused delays, made tracking difficult, and increased the risk of lost records. NABARD partnered with OpenText to address these paper-heavy case management challenges.

OpenText helped NABARD begin a digital transformation to replace manual tasks with efficient digital workflows for case and document processing. The solution reduced the need to print, transport, and store paper records, improving processing speed and accuracy while also lowering NABARD’s environmental footprint.

NABARD

Sujatha Sudhindran

General Manager of Department of Information Technology