Case Study: Multinational Technology Giant centralizes global eDiscovery and cuts outside counsel costs 80% with OpenText Insight

Multinational technology enterprise reduces outside counsel costs by 80 percent, enhances efficiency with OpenText Insight

A multinational technology giant struggled to manage discovery across hundreds of patent, trademark and regulatory matters—125 active at the time—with counsel at 60 outside firms and roughly 300 million documents, facing constant deadlines and significant financial exposure. The company needed a consistent, defensible, and efficient way to control multi‑matter eDiscovery and reduce outside counsel costs and risk.

The company centralized discovery on OpenText Insight (part of OpenText Discovery), requiring all outside firms to use the platform and leveraging OpenText Professional Services. Automated loading, decryption and deduplication (60% deduped on ingestion), 9,000 automated privilege/confidentiality queries, reusable site templates and retained coding across matters enabled rapid ramp‑up and faster productions. Today Insight hosts 425 matters (125 active), has produced 800 million pages across 4,000 productions, and helped cut outside counsel billing by 80% while improving responsiveness, consistency and defensibility.