Case Study: Mobiliar achieves faster, personalized collaboration and a better-informed workforce with OpenText

More Efficient Work, Better Informed Employees And Greatly Improved Usability

Mobiliar, Switzerland’s oldest private insurance cooperative with about 1.5 million customers and over 4,000 employees across 80 regional agencies, faced a cluttered, one-size-fits-all intranet that flooded staff with irrelevant news, slowed editorial processes, and made administration and cross-regional collaboration difficult. The decentralised structure required tailored information and faster ways to find experts and content.

Working with Infocentric, Mobiliar deployed OpenText Web Site Management and OpenText Social Communities, implementing 32 profile-driven personalisation rules plus personalised home pages, channel subscriptions, communities and an enhanced FAST search. The new intranet sped up work, made employees better informed, improved teamwork across regions and projects, and helped staff find people and information quickly — earning Mobiliar a spot among the Nielsen Norman Group’s top ten intranets.

Mobiliar

Björn Böller

Intranet Specialist and Project Manager