Case Study: Midwestern Health System reduces manual faxing and costs with OpenText RightFax

Midwestern health system enables faster records sharing

Midwestern Health System needed a better way to handle the roughly 1 million pages it faxes each year. After standardizing on a new EHR, staff could no longer send faxes directly from the system, forcing time-consuming manual workarounds that increased printing costs, consumed hundreds of hours, and strained a lean IT team. The organization turned to OpenText, using OpenText RightFax to address the faxing gap and support HIPAA-compliant information sharing across hospitals, clinics, and external partners.

OpenText implemented a fax solution integrated with the existing EHR and other productivity applications, helping Midwestern Health System move away from manual faxing. The result was elimination of time-consuming manual tasks, reduced print volumes and capital costs, and lower support and maintenance demands. OpenText also helped avoid a costly telecom/fax environment upgrade, freeing IT resources and improving efficiency across the organization.