Case Study: Istekki Oy achieves streamlined, patient-centered care with OpenText (SBM & SRC)

Micro Focus SBM and SRC deliver flexible and sophisticated process orchestration and automation to enhance patient care

Istekki, a 400‑person Finnish information, health and wellness technology firm, faced major challenges as Finland prepared sweeping healthcare reforms and sought to shift care into patients’ homes. Existing workflows were fragmented across organizations, largely paper‑based or requiring duplicate data entry, and lacked reliable patient location and movement tracking—hindering integration, efficiency and quality of care.

Partnering with Chainalytics, Istekki implemented Micro Focus Solutions Business Manager (SBM) and Service Request Center (SRC) to orchestrate and automate processes—enabling video visits, patient portals for remote monitoring, and wristband‑scanned transport tracking between wards. The solution cut manual effort and rekeying, improved collaboration across services, expanded home‑care options, and delivered more flexible, patient‑centered care.

Istekki Oy

Harri Kumpulainen

Development Manager