Case Study: Claro achieves customer-centric, data-driven agile project delivery at scale with OpenText

Micro Focus PPM and ALM Octane combine to secure continued market leadership with value-driven and customer-focused project delivery.

Claro, part of América Móvil and the largest telecommunications provider in Latin America, embarked on a customer-centric digital transformation to improve network performance, customer experience and data-driven decision making. The company needed to move from departmental, execution-focused project management to a hybrid, SAFe-based agile model that could unify traditional and agile projects and deliver measurable, portfolio-level value.

Claro selected Micro Focus Project and Portfolio Management (PPM) and ALM Octane and completed a three-month implementation with simple, out-of-the-box SAFe-compliant integration and no functional customizations. The solution synchronized strategy, milestones and KPIs between PPM and ALM Octane, giving full visibility across portfolios, enabling an integrated, scalable agile model with measurable benefits, faster decision making and planned BI-driven financial dashboards for even greater insight.

Claro

Patricia Trigilio

Portfolio Manager