Case Study: Vancity achieves streamlined, unified IT operations and 70% faster root-cause identification with OpenText

Micro Focus Operations Manager i streamlines IT operations management

Vancity, Canada’s largest community credit union with $18.6 billion in assets and 501,000 members, faced a major IT modernization challenge as it moved from Unix/Oracle mainframes to Windows SQL servers and Temenos T24—doubling server count and growing data 38% annually. The credit union needed “five nines” availability and a way to unify disparate monitoring and security tools (OM, SCOM, SiteScope, NNMi, ArcSight, etc.) to avoid siloed reporting and reduce operational risk.

Vancity deployed Micro Focus Operations Manager i/OMi (Operations Bridge) as a manager-of-managers to federate monitoring, apply analytics and automate workflows from a single pane of glass. Event correlation cut daily events by 93%, tickets fell 50%, root-cause identification became 70% faster, and IT staff time savings are roughly $50,000 per year; policy templates also enabled “write once, deploy anywhere” management and faster, safer change control.

Vancity

Jay Rooney

Systems Analyst