Case Study: Amdocs achieves zero-downtime Asset Manager reimplementation and proactive single-point support with OpenText

Micro Focus FlexCare Support delivers single point-of-contact, which ensures success for Amdocs MIS IT’s software upgrades

Amdocs, a global service provider for ISPs and telco carriers with more than 250 customers servicing over three billion end users, faced a complex IT estate spanning global software licenses, hardware, monitoring and maintenance. Long-time users of Micro Focus Asset Manager, Amdocs needed a full reimplementation to improve software management, discovery and contract visibility—but strict timelines, multiple platform integrations and the risk of business disruption meant they required a single, proactive support contact rather than standard ticketed support.

Micro Focus’ FlexCare Support, including a dedicated Enterprise Services Manager (ESM), provided that single point of contact and managed technical resourcing, risk identification and cross-shift coordination. The ESM-driven approach delivered the Asset Manager and Discovery tool reimplementation on budget and against tight deadlines—meeting projected KPIs in five days—with no business downtime, better discovery and compliance, improved user satisfaction, and a clearer roadmap for future planning.

Amdocs

Oded Shein

Program Manager