Case Study: Allianz achieves 30% efficiency gain and unified IT–business processes with OpenText (SBM & SSM)

Micro Focus brings business and IT closer together through consolidation and automation of key processes

Allianz in the Czech Republic, part of the global financial services group, needed to modernize and consolidate its IT and development workflows. Its home‑grown helpdesk was slow and disconnected from development tools like JIRA, making it hard to track incidents, manage releases, and provide transparent, ITIL‑aligned processes for roughly 2,000 end users.

Working with LBMS, Allianz implemented Micro Focus SSM and SBM as a single platform and added a custom SBM module to route ideas, approvals, timesheets and business requests. The unified solution streamlined helpdesk and development processes, handled over 6,000 tickets per month with a new GUI, improved release and test management, increased transparency and collaboration, and delivered a more than 30% boost in efficiency and user satisfaction.

Allianz

Martin Hrazdira

Head of IT Operations