Case Study: RheinEnergie achieves accelerated reporting and accurate chargeback with OpenText Backup Navigator

Micro Focus Backup Navigator increases productivity and enables accurate chargeback for leading German utility

RheinEnergie AG is a major public utility serving 2.5 million customers in the Cologne and Rhine‑Ruhr region, supplying water and multiple energy services. Faced with market pressure, rising data volumes from smart metering and in-memory systems, and a small IT team managing a complex heterogeneous environment (backing up over 2 PB every two weeks across hundreds of servers and VMs), the company needed faster insights, simplified reporting, and accurate chargeback to improve operational efficiency.

By deploying Micro Focus Backup Navigator alongside its long‑standing Data Protector platform, RheinEnergie gained interactive dashboards, predictive analytics and cross‑cell reporting for over 75 KPIs. The solution enabled accurate chargeback, proactive capacity planning and quicker root‑cause analysis—reducing Data Protector management time by about 40%, speeding stakeholder reporting by up to 80% and cutting time to resolve backup failures by up to 10% while improving overall backup control and cost efficiency.

RheinEnergie

Erik Schubert

System Administrator