Case Study: Metro Cash & Carry achieves invoice-processing visibility and on-time payments with OpenText Business Process Management Server

Metro Cash & Carry Achieving visibility of invoice processing

Metro Cash & Carry, part of the METRO Group with over 72,000 employees in 26 countries (and the wider group employing 240,000 worldwide), needed a scalable, SAP‑compatible invoice verification process that integrated with Microsoft Outlook. The company faced high volumes of supplier invoices and travel expense claims, strict discount deadlines, and a need to reduce errors while increasing visibility and auditability across multi‑stage approvals.

Metro implemented OpenText Business Process Management Server tightly integrated with SAP and Outlook, scanning and matching more than 1,000 invoices daily and automating multi‑level approvals, supplier correspondence, and SAP postings. The result: near‑zero missed discounts, faster and more transparent processing, automated logging that protects against back claims, and streamlined handling of order releases and some 40,000 annual travel expense requests.

Metro Cash and Carry