Case Study: Redcentric achieves improved productivity and faster issue resolution with OpenText IT Operations solutions

Managed service provider leverages AI and machine learning to support growth, improve service delivery, and streamline operations

Redcentric needed a more modern way to manage IT operations as its environment grew more complex, with legacy tools like OpenText Operations Manager and OpenText NNMi giving way to newer platforms. Using OpenText solutions including Operations Bridge, NOM, Universal CMDB, SMAX, and Operations Orchestration, the team wanted better event management, stronger integration, and less manual work.

OpenText implemented a consolidated, AI-enabled IT operations setup for Redcentric that centralized monitoring, correlated and deduplicated events, and enabled automated workflows and auto-remediation. The results included a 25% productivity improvement, fewer false alarms and spurious incidents, faster root-cause analysis, shorter resolution times, and better reliability and client service through proactive outage prevention.

Redcentric

Paul Mardling

Chief Technology Officer