Case Study: Liberty Mutual Insurance achieves defensible in-house eDiscovery and reduced legal costs with OpenText EnCase eDiscovery

Liberty Mutual Insurance controls legal risk and cost with in-house forensic collection technology

Liberty Mutual Insurance, a global property and casualty insurer with 50,000 employees across 800 offices, faced routine high-volume litigation and the challenge of collecting, preserving, and producing millions of legal documents across distributed systems. Relying on third parties created inconsistencies, delays, and high costs, so the legal team moved to bring forensic collection and preservation processes in‑house to ensure defensibility and efficiency.

Using OpenText EnCase eDiscovery and OpenText Professional Services, Liberty Mutual deployed lightweight agents and automated, repeatable collection profiles to target endpoints, file shares, mail platforms and repositories. The solution standardized defensible workflows, reduced third‑party costs by leveraging internal expertise and automation, and scaled to meet a massive litigation portfolio and high-volume data footprint.

Liberty Mutual Insurance

Karen Morton

Senior Vice President and Deputy General Counsel