Case Study: World Kitchen achieves significant cost savings, improved system performance and faster AP cycles with OpenText ECM Suite for SAP Solutions

Leveraging the full scope of the Open Text ECM Suite for SAP Solutions leads to significant results for World Kitchen

World Kitchen, a Chicago-based consumer products manufacturer of brands like CorningWare and Pyrex, faced major IT and process challenges after separating from Corning: growing data volumes that slowed SAP performance, paper-based document management, and a manual accounts payable workflow that left many invoices unpaid on time. The company needed tightly integrated ECM and ERP solutions to maintain system performance and streamline key business processes.

By deploying the Open Text ECM Suite for SAP (Data Archiving, Document Access and Vendor Invoice Management), World Kitchen preserved SAP performance (average response time 0.4s), reduced storage costs (about $150K saved every five years / ~$30K per TB), and made documents universally accessible. Accounts payable efficiency rose 40%, invoice backlog fell from five days to one, approval cycle time dropped from 15 to 2 days, parked invoice value declined by $1M, invoices >45 days fell 95%, unearned deductions recovery improved 25% (≈$500K/year), and AP headcount was reduced by 5 FTEs.

World Kitchen

Randall Peterson

VP of Information Technology