Case Study: Dairy Crest achieves reduced downtime, lower TCO and improved customer service with OpenText B2B Managed Services

Leading UK dairy producer reduces downtime risk and improves customer service with OpenText B2B Managed Services

Dairy Crest is a leading UK dairy producer (brands include Cathedral City and Clover) supplying major retailers and home deliveries across England and Wales. The company relied on an increasingly complex in-house B2B e-commerce setup serving more than 40 trading partners, which led to knowledge loss, fragile support arrangements, frequent backlog and outage risk — prompting a need to improve reliability, reduce risk and speed time to market.

Dairy Crest outsourced its B2B integration to OpenText B2B Managed Services, gaining cloud-hosted translation, mapping, monitoring, support and partner onboarding that directly feed its AS/400 ERP. The move eliminated the backlog, improved uptime and customer responsiveness, lowered total cost of ownership and allowed IT to focus on core activities while expanding B2B capabilities.

Dairy Crest

John Butler

Operations Manager