Case Study: Matson Logistics achieves 24% reduction in EDI support costs and five-week faster partner onboarding with OpenText B2B Managed Services

Leading Logistics Provider Accelerates Information Exchange with Global Customers

Matson Logistics, a leading North American logistics provider offering intermodal, highway brokerage, warehousing and international freight forwarding, needed a world-class B2B/EDI platform to securely exchange purchase orders, ASNs and invoices with a large trading partner network. Key challenges included high EDI support costs, long partner onboarding times, compliance fines and limited transaction visibility.

By consolidating EDI operations onto OpenText B2B Managed Services and outsourcing onboarding, mapping, translation, monitoring and support, Matson reduced EDI support costs by 24%, cut ASN fines by 12%, shortened partner onboarding by about five weeks and lowered licensing and data fees (kilo-character charges down roughly 40%). Nearly all POs and more than half of invoices now flow through OpenText, enabling redeployment of staff to strategic IT work, improved transaction visibility, scalability and reliable 24/7 support.

Matson Logistics

Siva Raja

Senior Manager for IT Services