Case Study: Symcor achieves significant cost savings and enhanced security with OpenText RightFax

Leading Financial Services Provider Symcor Banks on OpenText RightFax

Symcor, one of Canada’s leading financial processing services providers supporting major banks and retailers, faced mounting privacy, security and compliance requirements while managing a patchwork of fax technologies that threatened SLAs, efficiency and cost control. The company needed a secure, reliable, auditable way to centralize high‑volume faxing and meet tight outbound deadlines.

Working with Process Fusion, Symcor standardized on OpenText RightFax, integrated fax with business applications, then migrated to Fax over IP on its Cisco voice network and virtualized the environment. The consolidation eliminated multiple platforms, improved availability and disaster recovery, and delivered substantial savings—about CAD$8,000/month from platform consolidation, well over $100,000/year from FoIP/T1 reductions, plus long‑term hardware and licensing reductions—while giving customers a stable, secure and easily integrated fax service.

Symcor

Ted Neal

Senior Manager, Windows Servers, Symcor