Case Study: WHSmith achieves faster stock replenishment and supply chain visibility with OpenText B2B Managed Services

Leading British Retailer Relies On Long-Term Partner Opentext To Streamline Supply Chain

WHSmith, a major UK retailer with over 1,200 High Street and travel-location stores, faced supply‑chain delays caused by manual processes, fragmented data routes and long lead times for new stock—sometimes several weeks—limiting its ability to scale trading relationships and move to a direct‑from‑supplier model.

By consolidating e‑commerce onto OpenText B2B Managed Services (Trading Grid), WHSmith unified EDI and other data exchange methods, enabled real‑time transmissions and simplified integration with internal systems. The change cut replenishment time to 2–3 days and overall lead times to under a week, improved supply‑chain visibility, freed staff for higher‑value work, sped exception handling, and created a scalable, cost‑effective platform for onboarding partners globally.

WHSmith

Alastair Reid

Support Manager for Trading and Marketing