Case Study: Neste Latvija accelerates customer onboarding with OpenText Extended ECM

Large filling station chain fosters long-term customer loyalty with a fast and easy fuel card sign-up process, powered by OpenText Extended ECM

Neste Latvija, a loyalty program provider, faced a slow, paper-based customer onboarding process that could take 10 days or more for loyalty card applications and required costly manual archive management. It partnered with OpenText and Digital Mind, using OpenText™ Extended ECM to modernize the workflow.

OpenText implemented a highly automated digital application process with e-signatures and integrations for Mobile-ID, e-ID, and Smart-ID, removing paper forms and manual validation steps. As a result, Neste Latvija reduced processing time from days to hours, cut the cost and effort of managing paper records, and freed employees to focus on higher-value work while improving transparency and data governance.

Neste Latvija

Baiba Lice

Business Solution Manager