Case Study: Sumitomo Mitsui Banking Corporation achieves streamlined KYC compliance and reduced risk with OpenText MBPM

Large Bank Ensures Regulatory Compliance with OpenText Solution

Sumitomo Mitsui Banking Corporation (SMBC), a global financial services firm, needed to streamline customer intake and KYC processes to meet increasingly strict regulatory requirements. Its US international banking division struggled with slow, error-prone manual workflows and multiple disparate systems that hindered compliance, data accuracy and operational efficiency.

SMBC implemented OpenText MBPM to automate the Customer Information File and KYC workflows, consolidate interfaces into a single user-friendly system, and integrate with Active Directory, downstream systems and document management. The solution—deployed to 1,000+ North American users—reduced processing time, improved data accuracy and regulatory visibility, lowered corporate risk and boosted productivity, with rollouts planned for Europe and Canada.

Sumitomo Mitsui Banking Corporation

Risë Zaiser

SVP, Information Systems, JRI-America, IT Subsidiary