Case Study: The City of Calgary achieves streamlined content access and compliance with OpenText Content Suite Platform

Large Administration Meets Variety Of Business Needs With Opentext Flexibility And Integration

The City of Calgary, a municipality of more than 1.1 million residents with 15,000 employees and many diverse business units, needed a flexible enterprise content management solution to securely capture, manage and share documents while meeting regulatory and public-access requirements. With content spread across departments, network drives and emails, the city struggled to assign accountability, enforce retention and make information easily discoverable for both staff and citizens.

By deploying OpenText Content Suite Platform and OpenText Records Management, Calgary centralized content capture, applied automatic classification and retention, and integrated document workflows with systems like GIS and the public website. The result was streamlined access and compliance, clearer accountability across business units, faster disposition and approval processes, and retention of high-value information—now used by thousands of internal users and growing toward enterprise-wide adoption.

The City of Calgary

Colleen MacNaughton

Corporate Records Analyst