Case Study: Lancaster General Health achieves 24/7 reliable, HIPAA-compliant faxing and reduced costs with OpenText RightFax

Lancaster General Health Relies on OpenText RightFax for Excellent Patient Care

Lancaster General Health (LG Health), a 623‑bed not‑for‑profit health system serving Lancaster County, needed a dependable, flexible fax solution to support time‑sensitive, high‑volume communication (about 80,000 pages/month), integrate across departments and clinical systems, and maintain HIPAA privacy without disrupting 24/7 patient care.

LG Health deployed OpenText RightFax to automate fax, paper and electronic workflows and integrate with systems like Cerner and Microsoft Outlook. RightFax delivered reliable 24/7 uptime, archival trails for HIPAA compliance, eliminated dozens of physical fax machines, reduced paper and labor costs, saved staff hours daily, and improved the speed and accuracy of clinical communications so staff can focus on patient care.

Lancaster General Health

Ed Rund

Information Systems Manager, Lancaster General Health