Case Study: msg global solutions achieves global knowledge access and improved project productivity with OpenText Content Server

Knowledge Management for More Process Efficiency

msg global solutions, an IT services provider, faced growing pains as international expansion made email and phone exchanges inadequate: critical answers were often unavailable across time zones, and documents were scattered across local systems. This led to long search times, duplicated work and reduced project productivity.

The company implemented OpenText Content Server 10 as a central knowledge-management platform, combining full-text search, wikis/social features, predefined project templates and integrated workflow control. The solution delivered context-rich, worldwide access to information, cut duplication and delays, increased project transparency and process productivity, and encouraged knowledge sharing across its global teams.

msg global solutions

Peter Keller

Associate Director Competence Center BPM ECM Mobility